Finding the right cleaner isn't the easiest job in the world and you're bound to have questions. Well, you've come to the right place for answers! Below you'll find a few of the frequently asked questions that we receive here at
MULTI SERVICES.
If you have a question that isn't on the list, feel free to give us a call!
If you’re looking for
superior cleaning services and amazing results, then you’ve come to the right
place!
Fully Insured & Bonded Trained Certified and are Safety Certified,
to keep your mind at ease and protect your assets.
We strive to earn the loyalty of our clients through hard work, fair pricing, and above average customer satisfaction. Multi Services Janitorial specializes in residential and commercial cleaning services in Toronto, Toronto office cleaning services. We also do janitorial services for properties and buildings. (dirty balcony, pigeon problem, no problem we do that too)
So Call right now for your FREE Estimate647-345-1764
Questions & Answers
Are you bonded and Insured?
Yes, we believe anyone working in your home should be
covered. Our insurance is covered up $1,000,000. A copy of our insurance is
available upon request.
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Do you screen your employees?
Yes, we carefully screen all of our employees and check
references. We also do a police check. All of our employees are covered under
our insurance and worker's comp. Also, all of our employees must go through
training before becoming a professional cleaner. They also must speak and read
English and have a good professional manner and wear our Multi services uniform
for cleaning.
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Is your Service guaranteed?
Yes, satisfaction guaranteed,
What's our guarantee?
We have a stellar track record
SATISFACTION GUARANTEED
Because customer satisfaction is our company’s most important value, multi services backs all cleaning and maid service work with a 100% Satisfaction Guarantee. We guarantee our work and stand behind our promises., If you're unhappy with any area Guaranteed by multi services, just call within 24 hours and we'll come back and re-clean it free of charge.
A note will also be made on your file so that we know to pay particular attention to it next time
We want to be as valuable to our customers as they are to us.
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Are your cleaning jobs checked?
Yes, (In home cleaning we go over with the customer and in
the professional office we have customer service who call the clients to check
if their satisfied with their clean. We also send our supervisor to
periodically check the cleaning for quality control
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How do you accept payment?
We accept cash, cheque or money order. Cheques accepted by
regular customers only and they can pay once a month. Your cleaner will provide
you with a written receipt after payment. Commercial clients can be invoiced
once a month.
For one time cleans payment is due at the end of the service.
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How many cleaners do you send?
After we estimate it, which is a free quote. We send two or
more cleaners for your home or office cleaning. For regular cleaning, we do our
best to send the same cleaner for your preferred day and time
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Benefits of hiring a professional cleaning company!
There are many benefits to having a professional cleaning service come to your home once a week, every other week or once a month. Beginning with the fact that a professional cleaning service will clean your home to your exact specifications and probably exceed any cleaning you could do yourself which gives you a break from the daily or weekly chores of cleaning house.
When your house is cleaned by a professional cleaning company, the benefits go beyond having more time for yourself and your family; professional cleaning companies have the know-how and the products which can clean your house of unseen allergens, dirt and airborne bacteria that can cause illnesses, especially in the long winter months when the house is closed up more. Having a professional cleaning company clean your home at least once a month or every other week will help to keep allergens, dust and bacteria to a minimum and the family will notice they have less sick time and more healthy energy that when the house was not being cleaned as often.
Hiring a cleaning service to outsource janitorial duties is a good idea for any business. A professional cleaning service specializes in providing optimal results and allows your employees to focus on the work they are paid for. An additional benefit to hiring a cleaning service is that you won't have to hire in-house cleaning staff and pay them a salary, benefits, and workman's compensation. Essentially, hiring a cleaning service is a cost-effective solution to commercial cleaning. When deciding on which cleaning service to hire, you have to first determine if you prefer working with a large, national company or a small "mom and pop" operation.
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What is the risk of hiring a private
cleaning lady?
Your homeowner's insurance should cover if she is injured in
your home. Same for theft and if she damages your property, but you'd have a
deductible and they would attempt to go after her for damages she caused. If
she has no business liability insurance, she'd end up in some serious financial
trouble. But that's a risk you take.
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Do you Have References?
Yes, we will bring references upon request.
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What kind of services do you offer?
We specialize in provisions of the following areas and
welcome all homes, business and establishments.
Professional office buildings such as Banks, call centers, offices, design
companies, art stores, Medical Buildings such as Hospital, doctor & dental
surgeries, foot doctors, medical clinic, chiropractic, optometrist, learning
facilities such as college, schools, child care centers).
Contract cleaning houses, apartments and move in & out clean ups, one time
cleaning, commercial stores, supermarket, cinema theatre, memorial hall and
churches. Construction renovation cleanups, new home and office clean ups,
spring cleaning, emergency services, windows and much, much more
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Is Multi Services Licensed?
Yes, we are fully licensed to work in Ontario
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How do you Determine rates?
We first view the property, determine the size and amount of
work needed to be completed, consider clients budget and determine what we
believe to be fair on both ends of the deal
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Do I have to home when you clean?
No, you may either give us a copy of your key, which we keep
safe in a file or can leave an entrance open. Which ever makes you more
comfortable?
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Why does a one time or first time
house cleaning take longer?
It always takes longer because the cleaners will do a
thorough cleaning for when going in the next time they will keep up and improve
the clean
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I've never had cleaning services,
how do I start?
We first come in and view the property, we sit and go over
what needs to be done, set up dates and time, and sign a contract together.
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How do I get ready for the cleaners?
Clutter is the #1 thing that slows us down, so we ask our
clients to have the newspapers, toys, laundry, and scattered items to be picked
up, dishes out of the way before we come, so that we can start immediately when
we get there.
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What days do you work?
Our office is open Monday to Saturday from 9:00am to 8:00pm
but our cleaners will work till needed.
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What time will you arrive?
We set up a time to your preferences or will come in after
office hours so we are out of the way.
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Do you send a team or an individual
to clean?
We always send a team, depending on the size of your
property or amount of work to be done.
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Can I leave a note for the team?
Yes, we always welcome any input the client has.
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What if I am unhappy with the clean?
We always go over the clean with the client, if something is
not clean, we will be happy to do it over.
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What if I forget the team is coming
to clean my house/office?
There is a $20 fee if our cleaner is unable to gain access
to your home/office at no fault of ours
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Do you offer cleaning specials,
discounts or coupons?
Yes, we have specials for seniors and single parents; we
have offers for our current clients and also hand out coupons for anyone
interested.
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Can I get a gift certificate?
Yes, if requested we will print and hand
out a certificates with no problem.
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Do you use our supplies or yours?
Mostly we use the customer’s supplies as the customer prefers their cleaning products for a specific scent or we can supply all the materials for an additional $5 flat rate. If you would like to supply your own materials and are not sure what to have on hand, we can e-mail you a list of suggested products and materials. Really, all you need is the basics and we can achieve wonders from that!
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Will I get the same cleaner each
week?
Absolutely, we want to make the cleaning experience
comfortable for you at all cost. Each customerhas a specific cleaner
maintaining their home or office inless specified otherwise. In the event that
your cleaner is ill or has time off Multi Services will replace them with
another qualified staff member.
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What if I am unhappy with my
cleaner's work?
Multi Services employees are extensively trained and all
work should exceed your expectations. If for some reason there is something
that concerns you, call us within 24 hours of the cleaning and Multi Services
will come re-clean whatever you are unsatisfied with free of charge.
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Please call if you have any more questions and we would be happy to answer all your questions.
416-782-3417
We welcome all homes, businesses and establishments
Call for your Free Estimate today!
647-345-1764 for all the services we do in Toronto
